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Returns and Exchanges Policy

Refunds & Exchanges

Damaged Items

If your order should arrive damaged, please send a photo of the damage to support@lovecountryuk.co.uk within 2 days of receiving the item/s. We will then review and be in touch. If we agree the item is damaged, we will either offer a refund or send a replacement free of charge.

All Other Returns

If you decide to return a product because you have changed your mind you are very welcome to. We offer 30 days from the date you receive your order for a Refund or Exchange.
Please be sure to return your items in the same condition as you received them as we’re unable to refund or exchange items that are returned to us in an unsaleable condition.
Returns can take 7-10 working days to process.
Click here to download our Returns Form. Please print and include this in your return.
If you are returning an item that is easy to post you can send via Royal Mail. However, if you are returning China or other fragile or large/ heavy items, please contact us first as we may suggest a courier. This is cheaper as well as safer for larger and heavier items. We can arrange a courier to come and collect straight from your door.
Please note that until we receive the item, we hold no responsibility for the item/s if sent via an untracked postal method.

FAQ’s:

Will I have to pay postage for my return?
Yes, you do have to pay postage on any returns to us, unless an item is faulty or received in error. We are a small business so at the moment we cannot offer free returns.

Can I exchange an item for a different item?
Yes, we are happy to discuss options

What if the item I request to exchange for is out of stock?
If we do not have the item in stock that you ask for in exchange, we will contact you for a second choice but if we cannot reach you we will automatically refund you the full amount.

Can I return something that I bought in a discontinued sale or seconds sale?
No, unfortunately we do not accept returns for sale items unless faulty.
If you purchase during one of our general sales online and wish to return /exchange an item you are welcome to. You can do this equal to the amount your purchased. If the replacement item costs more and the sale has finished you will need to pay the difference.

Will my shipping fee be refunded?
Unfortunately, no shipping costs can be refunded. Unless an item was faulty.

We must treat all our customers fairly, so they receive exactly the same service every time, without exception. We must stick to the returns policy. We cannot be responsible for the loss or damage of any returned parcels, so please keep your tracking number.
It can take 5 to 10 working days for your refund to reach you, depending on your bank.
We strive to give you a wonderful shopping experience, but we are human, and mistakes occasionally happen. If you’ve been disappointed in any way, please get in touch and talk to our friendly team on Tel 01502 507352 or email support@lovecountryuk.co.uk and give us a chance to resolve any issues.
Thank you!

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