Privacy Policy

Company Details

Love Country Ltd is solely owned and operated by Director Sarah Reilly
Registered number: 7819469 (England and Wales), Place of registration: Companies House.
Postal Contact: Love Country Ltd Unit 2, Christ Church Square, Whapload Road, Lowestoft Suffolk NR32 1XD Email: support@lovecountryuk.co.uk Tel 01502 507352

Registered Office: 12 Manor Park Road, Corton, Suffolk NR32 5HL

At Love Country Ltd we are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us.
This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this website.
We do occasionally update this Policy so please do return and review this Policy from time to time.
Note: the practices set forth in this privacy policy are for the Love Country Ltd website only. If You link to other Web sites, please review the privacy policies posted at those sites.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site.
This data and information is detailed below:
(a) Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
(b) Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information (or requesting contact from us) or in making a purchase.
(c) Information provided to us when our visitors communicate with us electronically for any reason.

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected, this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers.
Please note that no personally identifiable information is recorded.
We may also use the cookies to gather information about your general internet use to further assist us in developing or web site Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

Facebook Pixel

From time to time we run campaigns to reach our existing client audiences on Facebook. Facebook makes use of a pixel code which sits on our website and acts similarly to a cookie in that it gives us information again of how people coming from Facebook to our website, are using our site. Any customer data that passes through the Facebook pixel is ‘hashed’ locally on the browser before it goes to the Facebook servers for matching. This hashing process turns your data into short encrypted messages that cannot be tampered with. They use these hashes to match pixel events with people on Facebook. Then Facebook deletes all matched and unmatched hashes immediately after the matching process ends. They do not collect or store any personally identifiable information on their servers.
The Facebook pixel also uses a secure https connection, so that any data transmitted from the browser is safely returned to their servers.

Use of your information

The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
(a) To provide you with information relating to our website, products or our services that you request from us.
(b) To provide you with information on other products or services that we feel may be of interest to you.
(c) To meet our contractual obligations to you.
(d) To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
If you are a new client, we will only contact you when you have provided consent and, only by those means, you provided consent for e.g. trade account email enquiry.
If you do not want us to use your data then you will always have the option to object to such use.

Storing your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
No system can guarantee absolute security. However, we take every reasonable precaution to assure that your data is secure.

Disclosure of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to others companies for marketing purposes.

Privacy Contact Information

If You have any questions, concerns, or comments about our privacy policy, or wish to access or change the information which We hold on You, you may contact us using the information below:
Email: support@lovecountryuk.co.uk
Telephone: 01502 507352
Date of Policy Update: 1st January 2022